Frequently Asked Questions
Everything you need to know about your natural beauty journey.
Are your products 100% natural and cruelty-free?
Yes, all our products are formulated with plant-derived ingredients and are certified cruelty-free. We never test on animals and ensure our sourcing is ethical and sustainable.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day Happiness Guarantee. If a product isn't right for your skin, you can return it within 30 days of purchase for a full refund or exchange.
Are your packagings recyclable?
Sustainability is at our core. Most of our packaging is fully recyclable, and we offer a refill scheme for our most popular serums and moisturizers to reduce plastic waste.
Do you ship internationally?
Currently, we ship to the UK, USA, Canada, and select European countries. Please check our shipping page for a full list of available destinations and rates.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking link. You can also log into your account to view the real-time status of your delivery.